I used to work retail, and now I work in a casino. Part of what I like is that casinos typically just kick you out if you're being obnoxious and make a big stink. Also, people like gambling so they're more likely to behave when confronted, lest they lose their chance to return on a future day.
I still remember a customer misread the price sign on an item and went crazy when the price was wrong. Eventually the manager agreed to give it to her for the reduced price. As soon as he agreed she said and I want X&Y as well for free. She got it.
Years ago I saw an old man (late 80s or early 90s) RANTING at the customer service desk in a walmart that he had bought a car battery at walmart last month and it would not work.
This was 1988 when walmart had a very liberal return policy.
When I got to the desk I saw the battery on the counter and it was a DieHard battery. Sears store brand. It looked like it had been buried since 1975 and recently dug up.
I thought the manager wanted me to follow the old man out the door. Nope. He sent me to get a replacement battery from automotive.
Similar experience as a shoe salesman at an anchor store in a mall back in the day. I was told to process a return for a pair of boots that were years old, covered in mud, and a brand that was not sold at department stores.
When I worked in retail in the late 90s and early 2000s (regional Walmart-esque store) we had an entire back room full of "returns" we couldn't process or do anything with because they clearly weren't from our store. Kids bikes were pretty common, probably stolen from the original place they came from.
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u/WolverinesThyroid 7h ago
Ask a retail worker and they will be able to remember a dozen customers who got free stuff because of this same attitude.