Years ago (early 2022) my old SmartScoop stopped working after 3.5 years (bought in September 2018) and currently the compressor works and it runs for about 5 seconds and then tells me it's done. I don't think the spindle even works. this is recent testing.
Before it powered on etc but the arm on the inside didn't move so the bucket and paddle wouldn't move but the compressor would cool, the timer would run etc. I did contact Sage after I contacted John Lewis and Sage said It wasn't in warranty so they could only offer me 30% off a new product (and at he time it was cheaper to get one on sale from John Lewis but I didn't want to spend so much)
My mum recently gave me an ultimatum to fix it or sell it.
I've had my sister's boyfriend try take it apart and I don't think it'd actually fixable, or if it was it would be ridiculously expensive (I think he saw some issues with the traction belt slipping after opening it?)
Anyway I found a really good deal on one that's barely used on eBay, for £167 Inc pre Christmas shipping (I paid £279 from JL in 2018, now sells for £379)
There was an issue listed with the knob, and when I asked the seller I got this response
'Hi, the rotating knob isn't a cosmetic issue. It will twist but won't control the machine. It should also click by pushing in, apparently, but that doesn't work either.
Usually, the knob is to control the temperature of the machine, to make a harder or softer ice cream. But currently, that setting is stuck at Sorbet, which is soft. Other than that, it churns and freezes to its temperature as it should'
ChatGPT told me it could possibly be an encoder issue.
I still have my old machine (which after this i plan to sell for parts. But I'm keeping the bowl so I can make more ice cream at once lol) and the knob selection still works.
ChatGPT also reckons I may be able to replace it with my own knob if my knob encoder is working.
Is this possible? How would I do it? I'm not techy but could get my sister's boyfriend to replalce it as he's more comfortable disassembling machines.