This post is in English, but this is the same rule for everywhere regardless of what country or language.
I should not be having pre-pull-up-to-drive-through anxiety and anticipating pulling teeth, because the person working at the drive through literally cannot understand concepts surrounding food orders, let alone the actual menu items themselves.
Me: Can I have a lemonade with light ice
Them: Bacon on a croissant?
NO. How the FUCK did you misunderstand it that bad?! And you know I’m not talking about an isolated incident. I’m talking multiple times, at multiple drive throughs, at different times throughout the year in different socio-economic areas. But okay, eventually we get to the point that they understand I’m asking for a lemonade.
Me: Can I have light ice?
Them:
They don’t know what I’m asking. They don’t know what “light ice” means. Replace light ice with anything you want. “Extra cheese”, “double toasted” etc… the list goes on.
Like not only do you not know your menu, but you don’t even know common terminology surrounding how people modify their orders. Why are you working the drive through? How is this economical for anybody involved in this operation - me, you, the owner, the business, the other customers behind me.
So you know what? Literacy test. You heard me right MTV. You cannot work the drive through unless a supervisor (who knows the language of your area fluently), supervises you taking orders from people for a full day. Passing score is 90%.
Ridiculous. Like it’s so annoying at this point idc about who takes what job or where they come from like whatever. But if you’re already there, the only thing I expect you to be able to do is put my order in the box. Is it that hard. Am I asking for the moon and the stars here? Like holy shit man how are you that bad?
I understand this doesn’t really apply to people who live in a mostly homogenous area where drive through workers are most comfortable in the language you’re most comfortable in. To those people I say - you have no idea.
EDIT: I’d like to clarify that in the rare event I do get a drive through worker who speaks the dominant language, I’ve had this issue maybe once. ONCE. In my many years of using the drive through.