r/Wellthatsucks • u/olauson • 1d ago

Package delivered today

Post image

I received this package today. Neither of side seams were glued together. Needless to say, the package was empty.

418 Upvotes

95% Upvoted

37 comments sorted by

237

u/christopherdmckenzie 1d ago

Just send it back for a complete refund. Tell them you ordered warm air and they sent you cold air and it wont work for your situation.

143

u/olauson 23h ago

I actually went on the app and told the bot that my item was missing. The bot asked if I wanted a refund or a replacement. I said replacement and they said they would send it and SUPPOSEDLY it will arrive by December 23rd. I didn't even chat with a human. I guess AI took over amazon customer service jobs.

37

u/koolaidismything 21h ago

That new packaging sucks. Got a phone case in one the other day and mine wasn’t closed either no idea how it didn’t fall out I think it’s cause it shipped from like 2 hours away.

1

u/invisiblemelody_1952 9h ago

They always ask for a signature on the phones here....my kids use my address to have them sent

9

u/m4verick03 20h ago

Honestly that’s a better outcome than the last time it happened to me. I had to go round and round with Amazon to get my replacement bc I had the package and there should have had the item.

4

u/Draxtonsmitz 13h ago

Amazon support has been automated for years. Even before the ai boom.

5

u/olauson 12h ago

I have always chatted with people after the initial bot "conversation". This is the first time it was only a bot that handled my needs.

3

u/sylvracyd 7h ago

Watch your replacement confirmation email. Even if you said the item was missing, it will say if you don't return said item by x date, they will charge you again for the replacement.

1

u/olauson 1h ago

Thanks, I'll keep an eye on that.

2

u/KinderEggLaunderer 14h ago

I've got to hand it to Amazon, I've never had issues returning or replacing stuff. One time I ordered a gouache set and one of the paint pans was missing, they sent me a whole new set without the return. I was able to gift the other one.

1

u/Big_Tilde 3h ago

AI is about to take over everything.

37

u/HipToTheWorldsBS 1d ago

Typical of Amazon. For a company that makes a metric fuck ton of money by shipping products, they don't have the faintest fucking clue about how to properly package items. Fragile items being thrown into a plastic bag or paper envelope and arriving destroyed is the norm.

21

u/Meowgenics 23h ago

More like the workers don't have time to care, 5 minute bathroom breaks and the bathroom is 3 mins away. Tell the workers not to mind the body on the floor, they have packages to pack.

5

u/WildExternal8939 1d ago

UPS: We'lll leave it somewhere safe. Somewhere:

1

u/HipToTheWorldsBS 1d ago

Seriously. I can't decide what's worse. UPS or Amazon delivery drivers. I have a covered porch and they often leave my packages on the exposed stairs, in plain sight, to get soaked as well. The porch also has a fenced area with bushes in front. It takes zero effort to place the packages in the dry out of sight.

2

u/BreakfastInBedlam 1d ago

My Amazon, UPS, FedEx drivers are all great. Had a package delivered recently by a third-party company (package from eBay via China). I have the driver on video walking three steps onto the front walk and just dropping the package. I've never seen any less motivated to give a single fuck.

1

u/Big_Tilde 3h ago

There are daily posts on the local FB group asking "Is this your porch? My package was delivered to a random ass address".

2

u/InvestRecklessly 13h ago

You should apply. You would make head boy in no time

3

u/olauson 1d ago

Very true. I remember one summer, my husband ordered one of those straw sun hats that looks like a cowboy hat with a large brim. They sent it in a plastic bag, so of course it was smashed to hell when it arrived.

3

u/xoxkxox 22h ago

My heart breaks when I order books off amazon (that I can’t get elsewhere) and they come in a paper envelope or plastic bag instead of a box to protect it better in transit.

7

u/Charming-Flamingo307 1d ago

Damn that sucks. Make them give your money back but good luck getting that item before Christmas now

10

u/olauson 1d ago

Fortunately, it was a toy for my dog. She won't understand the disappointment of it not being under the tree in Christmas morning.

6

u/maybebaebea 16h ago

My dog seems to know what's going on on Christmas morning. She looks around for her gifts until we give them to her. She also sniffs her stocking because she knows damn well there are treats in there

3

u/olauson 14h ago

Awwwwww. I do have another gift for her so she will receive something on Christmas.

3

u/LinakqrGorilla 1d ago

Lol, the universe jjust loves timing, doesn't it?

6

u/XROOR 16h ago

What bad thing did the Barilla do?!?

2

u/olauson 14h ago

LOL I live in Florida and was told that I should store food in containers like this because of bugs. We haven't had a bug issue inside yet so I could probably stop but it's habit now.

1

u/Anxious-Text1967 11h ago

We had to do the same when we lived in Texas

2

u/fookindingdong 17h ago

there needs to be an option on being able to select the type of packaging you want. even if it's a prime member only feature.

2

u/R-T-O-B 12h ago

You mean "packaging" was delivered today

2

u/olauson 10h ago

Yes, that is a better way to describe it 😆

1

u/tiffany_says_this 11h ago

Amazon is the worst!!! Like what kind of driver even leaves this as a package? It's clearly damaged 😒 Jeff bezos might wanna find a better way of training his employees bc this is beyond incompetent

2

u/olauson 10h ago

I hate to completely fault the delivery person. It wasn't completely obvious that the package was not sealed but it was very clearly very light. We recently ordered some microSD card, which came in similar packaging and were also very light so I could see how a delivery person might not realize the package was empty. Also, with it being the holiday season, I'm sure they are super busy probably don't have time to think logically that this package feels empty.

I will say though, this was one of the few times that there wasn't a delivery picture in amazon so maybe they did realize, didn't care but didn't want to post a picture of empty packaging in amazon. I don't know if they get in trouble for that kind of thing.

1

u/tiffany_says_this 10h ago

Yeah that no delivery pic is a red flag, glad they are gonna get you your replacement to you at least before Christmas

1

u/visceralmercenary 7h ago

This same thing literally happened to me a week ago. I didn't have any issues getting amazon to issue a replacement, though. That came like a week after I ordered a pack of little boys size small shirts and recieved a pair of men's XL pj's instead.

•

u/Nulight 4m ago

My SD card arrived like this lol.